Privacy & Terms
Welcome to Free Flow Pilates.
We’re committed to creating a calm, personalized space where you can reconnect with your body through intentional movement.
Please review the following terms and privacy practices that apply to your use of our website.
Terms of Service
Acceptance of Terms
By accessing or using www.freeflowpilates.ca (the “Site”), you agree to be bound by these Terms of Use and all applicable laws. If you do not agree, please do not use this site.
Use of Content
All content on this site — including text, images, video, design, and branding — is the intellectual property of Free Flow Pilates and may not be copied, reproduced, or redistributed without written permission.
Booking and Payments
Private sessions and group classes can be booked through our online system. By booking a service, you agree to our cancellation and payment policies, as outlined during the booking process or provided via email confirmation.
Booking and Payments
Private sessions and group classes can be booked through our online system. By booking a service, you agree to our cancellation and payment policies, as outlined during the booking process or provided via email confirmation.
Studio Policies
Clients are expected to follow studio policies regarding lateness, cancellations, attire, and safety. These policies are communicated at the time of booking and may be updated periodically. If you have any questions, please reach out to us directly.
Limitation of Liability
Free Flow Pilates is not liable for any damages resulting from the use or inability to use this website or its content. While we make every effort to provide accurate information, we do not guarantee that all content is free from errors.
Privacy Policy
What We Collect
We collect personal information you voluntarily provide to us, such as your:
Name
Email address
Phone number
Health or mobility information (if provided during intake)
Payment information (processed securely via our third-party provider)
We also collect limited technical data (such as IP address, browser type, device info) for website analytics and security purposes.
How We Use Your Information
We use your personal information to:
Book and manage your appointments
Communicate with you about sessions or studio updates
Respond to inquiries or requests
Improve our services and website experience
Cookies
Our site uses cookies and similar technologies to enhance your browsing experience and understand site traffic. You can disable cookies through your browser settings.
Third-Party Services
We may use third-party tools (e.g., scheduling software, payment processors, email platforms) to manage bookings and communication. These tools comply with privacy standards and only collect the data necessary to perform their services.
Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.
Your Rights
You may request to access, update, or delete your personal information at any time by contacting us. If you subscribe to our emails, you can opt out at any time via the unsubscribe link or by contacting us directly.
Contact
For questions or concerns about these terms or our privacy practices, you can contact us at:
Free Flow Pilates
80 Scollard St. Yorkville, Toronto, ON